HOW MUCH WILL IT COST TO SHIP MY ORDER?
Our shipping rates are determined by the height, width and length of the carton that the planter is shipped in. Depending on the size of planter you order, your shipping cost will be determined during checkout. The size of the planter ordered and the address the order is shipping to will determine an accurate shipping quote.
WHERE ARE YOU LOCATED AND DO YOU OFFER LOCAL PICK UP?
Our studio is located in Welland, Ontario. If you are local (if you live in Welland or the surrounding Niagara Region), please use code LOCAL during checkout if you prefer to pick up your new planter.
CAN I SAVE ON SHIPPING BY BUYING MORE THAN ONE POT AT A TIME?
As long as you purchase different sizes, you can save on shipping. Each pot fits perfectly inside each other (kind of like a Matryoshka doll set) so it makes it easy (and convenient) to order multiple sizes at once.
WHERE DO YOU SHIP TO?
At this time, we ship to Canada and the USA, but if you are an international customer, please send us an email and we will gladly look into a shipping quote for you.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY TO SHIP MY ORDER OUTSIDE OF CANADA?
Customs policies vary from country to country; we recommend that you contact your local customs office for further information. All international customers are responsible for the customs rates within their own country. Common House Studio will declare FULL value on international shipments and must include an invoice for customs should they require it. Unfortunately we cannot put a lower value on the parcel.
CAN I CANCEL MY ORDER?
We start processing our orders straightaway as we paint to order. If you need to cancel your order, you can do within 12 hours after placing it. After that we unable to cancel it.