FAQ

HOW DO I KNOW WHAT SIZE TO PURCHASE?

We offer 3-4 different sizes, depending on the style that Is chosen.  We recommend that you double (even triple) check the size of your plant's nursery pot (to ensure that you are purchasing the right size).  To help give a visual, please see the illustration below:

HOW DO I KNOW IF I NEED A DRAINAGE HOLE OR NOT?

If you intend to use your planter for indoor use, then we would suggest to not get a drainage hole.  If you are purchasing the planter for outdoor use, then a drainage hole is suggested.

DO YOU OFFER SAUCERS FOR PLANTERS WITH A DRAINAGE HOLE?

No, at this time we do not offer saucers.

HOW LONG DOES IT TAKE TO RECEIVE MY POT AFTER ORDER IS PLACED?

Since these pots are made to order, we ask that you allow at least up to 3 weeks for processing.  Note that no two pots will be the same, due to the artisinal process of hand painting.

HOW DO I KEEP MY POTS LOOKING THEIR BEST ONCE I RECEIVE?

We recommend that you avoid planting your plants directly into our light weight pots and to keep your plants in their original plastic container (nursery) pots.   This will help when watering the plant (if necessary you can still remove the plants in their original plastic containers and give them a good rinse).  It will also make it much easier to move the planter/plants and maintain the finish of the interior lasting longer.  To remove any dirt or residue that may have gotten on the outer edges of your planter, gently wipe clean with a damp cloth.

WHAT ARE THE POTS MADE OF?

Our pots are made of fiberstone (which is a combination of fibreglass and crushed stone mixed with cement).  This composition allows the pots to be light, durable and provides an organic, textured finish.

DO YOU EVER DO CUSTOM COLOURS?

Absolutely!  If there is a colour that you are seeking that we are not offering, send us a note at jend@commonhousestudio.ca and we can create your dream planter together!

CAN I SAVE ON SHIPPING BY BUYING MORE THAN ONE POT AT A TIME?

Yes!! As long as different sizes are purchased, you can save on shipping.  Each pot fits perfectly inside each other (kind of like a Matryoshka doll set) so it makes it easy (and convenient) to order multiple sizes at once.  

WHAT COUNTRIES DO YOU SHIP TO?

At this time we ship to Canada and the United States of America.  However, if you are international and interested in placing an order, please send us a message at jend@commonhousestudio.ca and we will gladly provide you with a shipping quote!

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY TO SHIP MY ORDER OUTSIDE OF CANADA?

Customs policies vary from country to country; we recommend that you contact your local customs office for further information. All international customers are responsible for the customs rates within their own country. Common House Studio will declare FULL value on international shipments and must include an invoice for customs should they require it. Unfortunately we cannot put a lower value on the parcel.